Refund policy

Return & Refund Policy

Effective Date: 19-07-2026

At CEARA LUXURY, we are committed to delivering premium-quality fragrances and ensuring every order reaches you in perfect condition. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the personal nature of fragrances and hygiene considerations, we do not accept returns or exchanges for products that have been opened, used, or tampered with.

A return request may be considered only if:

  • You received a damaged product.

  • You received the wrong product.

  • The product is missing from your order.

To be eligible for a return, the product must:

  • Be unused, unopened, and in its original packaging.

  • Include all original accessories, labels, and packaging materials.

  • Be reported within 48 hours of delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of receiving your order.

Please include:

  • Your order number

  • Clear photos of the product

  • Photos of the outer packaging

  • A brief description of the issue

Our team will review your request and provide an appropriate resolution as quickly as possible.

Refunds

Once your request has been reviewed and approved, your refund will be processed to the original payment method used during checkout.

Depending on your payment provider or bank, it may take 5–10 business days for the refunded amount to reflect in your account.

Replacement

If your claim is approved, we may offer a replacement for:

  • Damaged products

  • Defective products

  • Incorrect items shipped

Replacement requests are subject to product availability.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used perfumes

  • Products with damaged or missing original packaging

  • Items damaged due to misuse or improper handling after delivery

  • Requests made after 48 hours of delivery

  • Gift cards or promotional items (if applicable)

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions regarding your order or this policy, please contact our customer support team.

Email: [support@cearaluxury.com]
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

We appreciate your trust in CEARA LUXURY and are committed to providing a premium shopping experience with every purchase.