Shipping policy

Shipping Policy

Effective Date: 20-07-2026

Thank you for shopping with CEARA LUXURY. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy to understand how we process and deliver your purchases.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a shipping confirmation email or SMS with tracking details.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional offers such as free shipping will be clearly mentioned on our website during the applicable promotional period.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use the tracking details to monitor the status of your shipment through the courier partner's tracking portal.

Delivery

Please ensure that the shipping address and contact information provided during checkout are accurate and complete.

If the courier is unable to deliver your package due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Do not accept the package if possible.

  • Take clear photos of the package and product.

  • Contact our customer support within 48 hours of delivery.

If an item is missing from your order, please notify us within 48 hours of receiving your package so we can investigate and resolve the issue.

Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Courier service disruptions

  • Government restrictions

We appreciate your patience and understanding in such situations.

International Shipping

Currently, CEARA LUXURY ships only within India.

If international shipping becomes available in the future, this policy will be updated accordingly.

Need Assistance?

If you have any questions regarding your shipment or delivery, please contact us.

Email: support@cearaluxury.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

We appreciate your trust in CEARA LUXURY and look forward to delivering your fragrance experience with care.